Policies

Policy Pack Index

Overview of all PrePark policies and how they fit together.

Customer Terms & Conditions

The terms that apply when you book parking through PrePark.

Host Terms & Conditions

The terms that apply when you list and rent out a parking space on PrePark.

Privacy Notice

How PrePark collects, uses and protects your personal data.

Cookie Policy

How PrePark uses cookies and similar technologies.

Complaints & Dispute Resolution Policy

How to raise a complaint and how PrePark resolves disputes.

Host Listing & Acceptable Use Policy

Minimum listing standards and conduct rules for Hosts.

HMRC Digital Platform Seller Reporting Notice

Information PrePark may collect and report about Hosts under UK digital-platform reporting rules.

Safety & Liability Policy

Safety responsibilities for Hosts and customers, and how PrePark approaches liability.

Data Retention ScheduleInternal

Internal — how long PrePark keeps different types of records.

Data Breach Response ProcedureInternal

Internal — how PrePark responds to a suspected personal-data breach.

Subject Access Request ProcedureInternal

Internal — how PrePark handles Subject Access Requests.

Access Control PolicyInternal

Internal — role-based access, authentication and privileged-action controls.

Processor & Subprocessor RegisterInternal

Internal — the service providers that process PrePark data on our behalf.

Cancellation, Refund, Parking Permit & Access Restrictions Policy

How bookings are confirmed, when refunds apply, and the rules for permits, keys, fobs and access restrictions.

International Marketplace TermsInternal

Draft — marketplace terms for enabled non-UK markets. Not effective until market activation.

International Host TermsInternal

Draft — host terms for enabled non-UK markets. Not effective until market activation.

International Privacy NoticeInternal

Draft — how PrePark processes personal data in enabled non-UK markets. Not effective until market activation.

EU / EEA Market AddendumInternal

Draft — additional terms for EU/EEA markets. Not effective until market activation.

United States Market AddendumInternal

Draft — additional terms for United States markets. Not effective until market activation.

International Service Fee & Payments PolicyInternal

Draft — how the PrePark Service Fee, currencies and payments work in non-UK markets. Not effective until market activation.

International Parking Safety & Public Reporting PolicyInternal

Draft — parking conduct and public-reporting rules for enabled non-UK markets. Not effective until market activation.

International Market Activation & Compliance ScheduleInternal

Internal — the checklist and gates for activating a non-UK market.

Parking Conduct & Reporting

Customer parking rules and how members of the public can report parking issues connected with a PrePark booking.

Parking Issue Report Data — Privacy Information

Why PrePark collects parking issue reports and how that information is used, stored and protected.

Check-In Requirement

Customers must check in on arrival. Missed check-ins may be treated as a no-show subject to PrePark's no-show and refund rules.