Parking Issue Report Data — Privacy Information

PrePark collects information submitted through the 'Report a parking issue' form — including the location and description of the incident, the date and time, any vehicle registration observed, photographic evidence, and the reporter's name and contact details — for the purposes of safety, complaint handling and dispute resolution.

This information is used to investigate reports of inappropriate or unsafe parking connected with a PrePark booking, to identify the booking, customer or host involved where possible, and to take appropriate action such as issuing a warning, suspending or closing an account, or referring the matter to the relevant authorities.

Parking issue reports and any associated evidence are only available to authorised PrePark administrators. They are not published publicly and are not shared with the person being reported.

PrePark retains parking issue reports and supporting evidence for as long as reasonably necessary to investigate and resolve the matter, to maintain a record of enforcement action taken, and to comply with any applicable legal or regulatory requirements. After that period, the information is deleted or anonymised.

If you submitted a report and would like to follow up, or if you have questions about how your information is used, please contact PrePark using the details on our Contact page.